ZTE Corporation and its subsidiaries (collectively, “ZTE”, “us”, “We” and “our”)
respect your privacy and take the security of your personal information very seriously. We may collect and use your
personal information when you use our products and/or services based on your consent, contract relationship,
legitimate interest or other applicable legal ground.
share and transfer your personal information, and the ways we provide for you to access, update, delete, and protect
your personal information.
Please read and understand this Policy carefully before submitting your personal information to ZTE. In addition, you
should access our website to get the latest update of this Policy.
This Policy applies to the processing of personal data in relation to ZTE’s websites, products and
services that display or link to this Policy.
This Policy will help you understand the following content:
1. How we collect and use your personal information.
3. How we share, transfer and disclose your personal information.
4. How we access and manage your personal information.
5. How we protect and store your personal information.
6. How we protect children’s personal information.
7. How your personal information is transferred across borders.
8. How to update this Policy.
9. How to contact us.
Because ZTE provides a variety of products and
this Policy may not cover all possible scenarios for personal information processing. Any specific information
relating to the processing of personal data in the context of ZTE’s products or services may be described
collection of data.
If you have any questions about this Policy, please send an email to Privacy@zte.com.cn to contact us.
1. Collection and Use of Personal Information
“Personal Information” refers to any information relating to an
identified natural person or an identifiable natural person. An identifiable natural person means a natural person
that may be identified directly or indirectly through, for example, his/her name, ID card number, location
data, and network identifier as well as his/her economic, cultural and social identify.
Your personal information will be collected directly or indirectly by your use
of our products, services or websites, or when you interact with us, such as calling our hotline, creating a website
account, participating in our brand activities, through which your personal information is directly provided to us.
Moreover, by using cookie and other technologies, our websites may indirectly record your personal information.
We may collect your personal information for the
- Fulfill a purchase order.
- Create and manage your account.
- Register you or your devices for service purpose.
- Provide the services or functions you have requested.
- Provide you with our information subscription service.
- Provide your devices with our after-sales maintenance service.
- Provide you with online consultation, recommendation, complaint, and other
- Send important security or upgrade service notices to you.
- Analyze the service access data to improve our products and services.
- Provide you with a good user experience of using our websites or products.
- View your error reports, and conduct product troubleshooting.
- Improve our loss prevention and anti-fraud plans.
- Comply with and enforce applicable legal requirements.
- Other purposes approved by you.
When using your personal information for other purposes not specified in this
Policy, or for purposes are contrary to the purposes approved by you in advance, we
will seek your prior consent for our products or services. For example, we will display an update by means of
pop-ups or bold fonts, and you may choose to accept or deny the update. You have the right to withdraw your
consent at any time in accordance with the laws and regulations, but this maybe cause the function limitation of the
product or service.
You fully know and understand that under any of the following circumstances in
accordance with applicable laws and regulations, we may collect and use your personal information without your prior
authorization or consent:
information processing relating to national security or national defense.
information processing relating to public security, public health, or major public interests.
information processing relating to criminal investigation, prosecution, trial, enforcement of judgment, or
other legal process.
information processing that is critical for protecting vital interests of the subject of personal information
or other individuals.
information processing necessary for lawful news reports.
information processing necessary for us to comply with the applicable laws and regulations.
The personal information collected by us is classified into the following
1) Account information
When you register a service account of
ZTE, you need to provide your mobile phone number or email address for authentication. You may also provide
supplementary information such as your head portrait, nickname and date of birth. When you log in (you may refuse to
access our products or services by this means) a ZTE service platform by using a third party account (such as the
account for Facebook, Twitter or WeChat), we will, after obtaining your authorization, get your authentication
information from the third party servers. ZTE server will keep your access tokens granted by the third party
platform, and share such access tokens among various services used by you to prevent you from repeatedly logging to
the third party servers.
2) Device information
If some services are designated for specific device models (such as specific mobile phone models) or applications,
we will, before and after service provisioning, collect the information relating to your device, including the
device model, system version, UUID, network status, active information and exception information of applications,
and IP address to accurately match the services.
3) Location information
When you use the ZTE terminal software with location function (such as family member location and mobile phone
finder), based on your consent, we might collect and process the information relating to the specific location of
you/your terminal device. However, we will not continually collect your location information to track your
4) Purchase order
If you go online shopping on our websites, we need to collect the information about your address, name, phone
number, postcode, and the products/services purchased by you when our system generates a purchase order.
If you require us to provide the
after-sales service or report to us any problem occurred when using our products or services, we may collect the
information about your name, phone number, device, and fault description necessary for the after-sales service. You
may provide us with your personal information according to the services you need. For instance, if you require the
mailing service from our After-sales Dept., you need to provide us with information about your name and address.
6) Service access
We may also record the information about
your behaviors by information collection function when accessing related services of ZTE, including your
access time, search and query entries, network ID, and IP address. In addition, to the extent permitted by law,
we may obtain your personal data from lawful public and commercial sources of data.
7) Other information
For certain services of ZTE, such as the cloud
backup and cloud drive provided by ZTE applications, information such as your contact list, messages and photos may
be stored in ZTE servers. If you are unwilling to provide such information, you may reject the services, but may not
be able to use the related services, or may only be able to use part of service functions. When you submit your job
application to our websites, we may require you to provide your resume.
Usually, sensitive personal information
refers to special personal information relating to the following aspects: race or origin of nationality, political
views, religious belief, philosophical belief, membership of trade union, personal gene data, biometric data, health
data, sexual life, and sexual orientation. Under certain circumstances, the sensitive personal information may
include the criminal charges or judgment, accurate geographic location, financial status, bank account, social
security number, driver license number, passport number, and other unique identifiers issued by governmental
If you purchase our products or services, we may collect or process the
information about your bank card or other sensitive payment information. Under such circumstances, we will process
your sensitive personal information in line with applicable law, or with your prior consent.
2. Cookies and Other Similar Technologies
you browse our websites, we will provide you with good user experience, and keep improving our websites.
A cookie is a small file of letters and digits. If you agree, we will store the cookies in the memory or hard drive
of your computer or mobile device, and then use such cookies as labels for identifying your computer or mobile
Cookies are often classified as “session cookies” or “persistent cookies”. Session
cookies help you effectively browse our websites and track your page-to-page progress, so that you do not need to
repeat the information you provide for the current visit. For instance, when you switch the web pages, your shopping
cart will not be set at empty. Session cookies are stored in the temporary memory and are deleted when the browser
is closed. Persistent cookies can store the user preferences that are stored on your device and are still
valid when you restart your browser. For instance, we use the persistent cookies to record your selected language,
country/region, font size, or the settings. With the help of cookies, you do not need to reconfigure the settings
when you access our websites next time.
You may clear all cookies stored on your computer, or directly delete all cookies stored on your device. However, if
you do so, you need to change the settings every time you access our websites. Most browsers have the ability to
block the cookies. If you hope to manage the cookies through the browsers, you may consult the instructions of
browser developers, or search the internet. For more information about cookies, please check the website AboutCookies.org.
In addition to cookies, we will use web beacons, pixel tags, and
other similar technologies in our websites. For instance, we will send an account activation link to your email box.
By using the aforesaid technologies to track your clicks on our websites, we can know your preferences for our
products and services, and improve the service for our customers. Usually, web beacons are transparent images that
are embedded in the websites or emails. With the help of pixel tags in emails, we can know whether the emails are
opened or not. If you hope that your behaviors would not be tracked by this means, you can, at any time, change the
setting of your email box to reject the tracking, or log in our related service websites to unsubscribe our mail
If you set the “Do Not Track” in your browser, our service websites will respect your choice.
3. Sharing, Transfer and Disclosure of Personal
In order to ensure the security of your personal information, we will follow the principle of minimization when
sharing, transfer or disclosing your personal information:
a. As a multinational corporation, we may share your personal information with our subsidiaries if necessary, so
that we can offer timely services to you.
b. We may share the minimal and necessary information with our business partners, so that we can provide you with
services relating to after-sales maintenance and transportation of goods.
c. For the transfer of your personal information during merger, acquisition, bankruptcy liquidation, asset
transfer, or other similar transactions, we will require the new company or organization possessing your personal
information to be bound continuously by the requirements, commitments and safeguards described in this Policy.
For instance, the new company or organization should not use your personal information beyond the said purposes.
Otherwise, we will require the new company or organization to reapply for corresponding authorization from you.
d. We may also disclose your personal information to the law enforcement agencies/governmental authorities if we
believe that such disclosure of your personal information complies with any applicable law or responds to related
We will sign stringent data processing agreements with all companies, organizations and individuals that share your
personal information. In addition, we will require them to process your personal information in strict compliance
with our security standards, requirements of this Policy, and related confidentiality and security regulations. If
we share, transfer or disclose your personal information in a country where there are no applicable laws enforcing
the protection of personal information at the level similar to that in the country where you are located (for
instance, your personal information is transferred from European Economic Area to a country that has no applicable
law for the protection of personal information), we will handle the related issues according to Article 7 of this
Policy to guarantee the lawful transfer and security of your personal information.
4. Access and Management of Personal Information
If you submit your personal information to us, please ensure the accuracy of such information. If your personal
information has changed (for instance, your address has been changed), you are obliged to update your personal
information in a timely manner.
For requirements by applicable laws, you may: (1) have access to your personal information we have held; (2) update
or correct any of your inaccurate personal information; (3) refuse to allow us to use your personal information; and
(4) require us to limit or delete your personal information, and (5) require us to comply with your request for data
When you claim the said rights, we may require you to submit a written request and may verify your identify.
Usually, we do not charge anything for such processes unless your request goes beyond the limit of conventional
requirements. When accessing or managing your personal information, if you have any questions, please contact us as
per the contact information set out in Article 9 of this Policy.
5. Protection and Storage of Personal Information
By strengthening the physical, administrative and technical
safeguards (such as the access control system, monitoring system, encryption, anonymization, pseudonymization, and
security training on employees) of personal information, we will endeavor to protect your personal information from
unauthorized access, use, disclosure, modification, damage, loss and any other forms of unlawful processing.
With a specialized business continuity plan, we are able to guarantee continuous service for our customers. We will
formulate our information security policy and procedure in strict compliance with international standards, and will
review and update such policy and procedure from time to time. In addition, we will invite the third parties to
inspect our security measures to meet our business demands as well as our requirements for technical change and
supervision. The headquarters and some subsidiaries of ZTE have passed the ISO27001 information security
authentication. Therefore, we are able to guarantee the security of your personal information.
To the extent permitted by law, we will store your personal
information. After accomplishing the related businesses, we will, on the precondition of not
breaching the applicable laws and regulations, delete your personal information in a timely manner. For instance,
when you close your account on our online shopping mall, we will delete all of your registration information.
Usually, your personal information is stored in the location where the business is operated. However, your personal
information may be in a location outside your country, which depends on the location of our data center. We will
take efficient measures to guarantee that the personal information collected by us would be processed in line with
this Policy and the laws applicable to the data storage location. To the extent permitted or required by law,
we will notify you of any loss, abuse or alteration in your personal information, so that you can take appropriate
measures to safeguard your rights.
6. Protection of
Children’s Personal Information
Children’s personal information needs special protection. ZTE will not intentionally collect the personal
information from children without prior consent of their parents or guardians. For children’s personal
information collected with prior consent of their parents or guardians, we will only use or disclose such
information in accordance with applicable local laws and the express consent of their parents or guardians. If ZTE
finds any personal information of children that is collected without prior consent of their parents or guardians, we
will delete such information as soon as possible.
7. Cross-border Transfer of Personal Information
ZTE is a multinational corporation. Generally, we will process your personal information in the country/region where
you use our products or services. However, we may transfer your personal information to other country/region that
may have different laws for the protection of personal information. For instance, in order to solve a failure of
product, we may transfer the log file, which contains your personal information, to the research institutes of ZTE
for further analysis. Wherever we transfer such personal information, we will inform you the destination,
recipient and related information and take efficient measures to comply with this Policy and applicable local
laws. For instance, to transfer your personal information, we will seek your prior consent or sign a necessary data
transfer contract with you.
8. Update of this
We may update this Policy from time to time. If this Policy is revised, we will promptly release the latest revised
version of this Policy on our official website. You agree to visit these web pages regularly to check any such
revisions. If there is any major change to this Policy, we will notify you of such change by means of email, text
message or pop-ups. Major change to this policy refers to the reduction of user rights or obligations that are
committed in this Policy and are related to the processing of personal information, change to the purposes for the
processing of personal information, change to the type of sensitive personal information, or change to the ownership
structure (such as acquisition, merger or bankruptcy) of the company.
9. Contact Us
If you have any question about this Policy, or have any request or query for your
personal information, please send an email to Privacy@zte.com.cn to contact us. We will reply within 30
Recipient: Compliance Management Dept.
Address: No. 55, Hi-tech Road South, Shenzhen, P.R.China
If you are not satisfied with our reply or with the way that we
process your personal information, you may file a complaint or report to any local regulatory.